Refund policy

Items can be exchanged or returned for store credit within 14 days of receipt. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@bluefeatheraerial.com. Items sent back to us without first requesting a return will not be accepted.

Buyer is responsible for shipping. Please note that returns will need to be sent to the following address:

Blue Feather
233 W 7th St, Ste 110
Dallas, TX 75208

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns for Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will receive an e-giftcard within 10 business days. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bluefeatheraerial.com.